e365 SuperStore (“we” and “us”) is the operator of https://www.e365.com.au (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected at the time of purchase.  Shipping costs for large items will usually be quoted according to delivery address and size and weight of the item and the customer will be advised of the cost.

3. Returns

3.1 Return Due To Change Of Mind

e365 Superstore will not accept returns due to change of mind.  

3.2 Warranty Returns

e365 Superstore will happily honor any valid warranty claims, provided a claim is submitted within the warranty period of the item.

Customers will be required to pay the return shipping.

Upon return receipt of items for warranty claim, you can expect e365 Superstore to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 1-5 days. This can vary depending on the final destination.

4.3 Dispatch Time

Orders are usually dispatched within 1 business day of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

e365 Distribution will not ship to P.O. box addresses.  

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find an item is damaged in-transit, if possible, please reject the delivery from the courier and get in touch with our customer service. If the item has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 GST

GST has already been applied to the price of the goods as displayed on the website

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at admin@evideo.com.au